Frequently Asked Questions
Everything you need to know about your MANDRN experience.
What materials are used in MANDRN products?
We pride ourselves on using 100% premium, genuine leather and high-quality hardware to ensure each piece is as durable as it is beautiful.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that sale items are final sale.
Do you offer international shipping?
Yes, we ship our handcrafted leather goods worldwide. Duties and taxes are calculated at checkout for most regions.
How do I care for my leather bag?
We recommend using a natural leather conditioner every 3-6 months and avoiding prolonged exposure to direct sunlight or heavy rain to maintain the leather's natural patina.
Are your products ethically made?
Sustainability and ethics are at our core. We work with small-scale artisans who are paid fair wages and operate in safe, regulated environments.